Radio hardware repair & support
Radio quiet? We'll fix it.
SiriusXM radios, players and speakers need to keep playing. Tell us what's wrong and our support team will troubleshoot it, repair it or replace it.
What we handle
Common problems, quick checks
Most issues can be sorted out on the phone before anything needs to be shipped.
No power or won't turn on
We check the power supply, cables and outlet first, then the unit itself.
No sound or low volume
We check speaker connections, volume and output settings, and whether the speaker or the radio is at fault.
No signal or channels missing
We check the antenna, placement, account status and activation, and refresh your channels.
Won't connect to the network
We check the Ethernet or Wi-Fi setup, router settings and firewall rules for network players.
Blank or damaged display, stuck buttons
We work out whether it's a settings fault or hardware that needs repair or replacement.
Presets, blocked channels or messaging
We set them up again, or change them, so staff get the right channels on one button.
Moving, adding or replacing equipment
We help relocate a unit, add a zone or swap in a replacement, and move your account across.
Equipment
What we support
Business radios, players and speakers we sell and install. If yours isn't listed, ask us.
How it works
From request to back on air
Tell us what's wrong
Send the model, what you see and how to reach you. A photo or serial number helps.
We troubleshoot
We start with a call or message to check settings, signal and connections.
Repair or replace
If it's hardware, we arrange a repair or a replacement, and check warranty cover first. Then we confirm that it's playing.
Repair request
Tell us what's wrong
Fill in what you know. Your request summary appears on the right.